Over the next few weeks, I’ll be introducing you to the Click Optimize team through a series of posts. I sat down with my co-workers here at our Raleigh offices and asked them some quick questions so you could get to know all of us a little better. Ready to meet your marketing team? We’ll start with Tim Payne, President of Click Optimize:
Name: Tim Payne
Title: President
Hometown: Greensboro, NC. Been in Raleigh for 5 years now.
Favorite book: Chet Holmes’ The Ultimate Sales Machine
Favorite movie: Forrest Gump
Favorite food: BBQ shrimp
Best part of your job: Meeting new people
One piece of marketing advice you’d like to give clients: To reach your company’s full internet marketing potential, it takes constant attention, effort and refinement.
Favorite example of a successful marketing campaign: E*Trade’s baby commercials…especially this one:
The Internet is staggeringly powerful, incredibly pervasive, rapidly growing (and not likely to stop). It’s a tool of empowerment, for individuals and businesses alike. How will you use it?
That’s right – Click Optimize is looking to add another member to our team. Think you might be a fit? Check out the details below, and if you’re still up to the challenge, apply to info@clickoptimize.com.
Associate Project Services Manager
This full-time (40 hr/wk) position would handle the following tasks on an ongoing basis:
Oversee project management on small-scale Web development projects. Also, provide support to Lead Project Manager on an as-needed basis for ongoing, large-scale Web development projects.
Manage all maintenance cases and service requests submitted by existing clients via the Web, email, or phone. The Associate Project Services Manager will be tasked with prioritizing incoming maintenance requests and then assigning maintenance tasks to support staff accordingly. The Associate Project Services Manager will manage communication with the client, gathering relevant information or materials necessary to assist the support staff in successfully completing maintenance cases.
Determine needs for new, value-added services for existing clients by conducting periodic client account reviews. This includes:
Courtesy call 10 business days after Website launch for informal feedback gathering
Courtesy call after 6 months to gauge need for new/add-on services and subsequently setting an appointment with the client to discuss those needs
Keeping track of all client service expiration dates, including domain expiration & yearly hosting plan expiration, and contacting the client to renew these services 30 days before expiration
Manage all invoicing and accounts receivable for client Web development projects and Website maintenance cases. The Associate Project Services Manager would be tasked with keeping track of incoming payments, outstanding payments, overdue payments, and any tacit issues involving client billing. S/he would also be tasked with keeping the President and Project Manager informed of billing issues on an ongoing basis.
Relevant skills:
Customer service and account management experience in a business-to-business setting required.
Previous project management experience, including working with budgets and timelines, is required.
Previous experience with Web development and/or online marketing services is required.
Ability to communicate effectively and clearly with clients and fellow team members is imperative.
Familiarity with Quickbooks is a plus.
Experience using online customer relationship management software to manage client accounts and tasks. Experience using Zoho CRM is a plus.
Knowledge of the latest Web trends and technologies and strong desire to learn about emerging Web trends.
Click Optimize is searching for a summer intern. We’re an Internet marketing firm here in Raleigh that assists our clients with web design, search engine optimization, search engine marketing, social media and web video. Rather than put you through the paces of a boring cover letter and shooting over a resume let’s do something different. You can do ONE of the following:
A. Create an informative video about yourself and send it via YouTube.
B. Send over an example of a web site, graphic design project or copy that you’ve developed/created/written. Tell us a little about each piece and what you think makes it great.
C. A local car dealership needs our help with SEO and SEM. Tell us what you would propose we do to help them in one page.
D. Write a one page description of what you’d like to accomplish in the marketing world and how working with us would help you.
Also, just to keep everything legit please send over your resume. If you couldn’t tell already we’re a young company and looking for folks who are eager to learn. You’ll have lots of chances to get your hands dirty in real projects. What you help us with will depend on the answers you provide in the interview process.
What can we do for you? We’re willing to provide a small travel stipend, college credit, a potential part-time paid position at the end of the internship and access to our network of contacts once you’re ready to search for a job. Looking forward to hearing more about you!
Posted on May 18th, 2010 by Hannah
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