Click Optimize is Hiring!

Submitted by ClickOptimize on Thu, 12/03/2009 - 07:16

That's right - Click Optimize is looking to add another member to our team. Think you might be a fit? Check out the details below, and if you're still up to the challenge, apply to info@clickoptimize.com.

Associate Project Services Manager

This full-time (40 hr/wk) position would handle the following tasks on an ongoing basis:

Oversee project management on small-scale Web development projects. Also, provide support to Lead Project Manager on an as-needed basis for ongoing, large-scale Web development projects.
Manage all maintenance cases and service requests submitted by existing clients via the Web, email, or phone. The Associate Project Services Manager will be tasked with prioritizing incoming maintenance requests and then assigning maintenance tasks to support staff accordingly. The Associate Project Services Manager will manage communication with the client, gathering relevant information or materials necessary to assist the support staff in successfully completing maintenance cases.
Determine needs for new, value-added services for existing clients by conducting periodic client account reviews. This includes:
- Courtesy call 10 business days after Website launch for informal feedback gathering
- Courtesy call after 6 months to gauge need for new/add-on services and subsequently setting an appointment with the client to discuss those needs
- Keeping track of all client service expiration dates, including domain expiration & yearly hosting plan expiration, and contacting the client to renew these services 30 days before expiration
Manage all invoicing and accounts receivable for client Web development projects and Website maintenance cases. The Associate Project Services Manager would be tasked with keeping track of incoming payments, outstanding payments, overdue payments, and any tacit issues involving client billing. S/he would also be tasked with keeping the President and Project Manager informed of billing issues on an ongoing basis.

Relevant skills:

Customer service and account management experience in a business-to-business setting required.
Previous project management experience, including working with budgets and timelines, is required.
Previous experience with Web development and/or online marketing services is required.
Ability to communicate effectively and clearly with clients and fellow team members is imperative.
Familiarity with Quickbooks is a plus.
Experience using online customer relationship management software to manage client accounts and tasks. Experience using Zoho CRM is a plus.
Knowledge of the latest Web trends and technologies and strong desire to learn about emerging Web trends.

Click Optimize